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Customer service: + 372 63 46258


Definitions


  • We, us and our refer to UUS KREENHOLM OU (Registered in Estonia - Company Registration 12956181);
  • You and your refer to the purchaser of the goods from us;
  • Website means our web site www.kreenholm.ee;
  • Contract means the contract of sale between you and us for the sale of the goods.

Business Sales


If you order goods other than as a consumer as defined above, the following Terms and Conditions do NOT apply to you By placing an order as a Consumer on our website, you confirm acceptance of our Terms & Conditions set out below. When you place an Order on our website, you will receive an automated Order Acknowledgment advice which is Not our acceptance of your order. No contract exists between you and us until we accept your order by despatching the goods. You will receive an email confirming despatch of the goods at which point your Order has been accepted.

Description and Price of the Goods


We make every effort to ensure that the goods described (together with the Images) are accurate at the time you place an order on our website. We also make every effort to ensure that the price is correct at the time of order. However, if the price is incorrect and we discover the error before we accept your order, we will contact you and give you the opportunity to either reconfirming the order at the correct price or cancelling the order. If you cancel your order any payment made will be refunded in full.

Claims Notification


Any claim for non-delivery of a Goods shall be notified in writing by you to us within 3 working days of the date of the despatch as stated in our email to you confriming Despatch Any claim that any Goods have been delivered damaged, are not of the correct quantity or do not comply with their description shall be notified by you to us in writing within 3 working days of their delivery.

Cancellation of Order


  • If you have purchased as a Private consumer, under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 14 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed. Please note that we are unable to accept cancellation of, or returns for, digital items once downloading has commenced.
  • Cancellation must be informed to us in writing by letter, fax or email. We will not accept cancellation by telephone.
  • Under the Distance Selling Regulations consumers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them. Please take care not to damage the packaging when opening/removing goods for inspection. Returned goods should be accompanied by all of their original packaging etc.
  • Items such as Personal Computers and Laptops can be returned for a refund under the Distance Selling Regulations providing that pre-installed software has not been registered etc as to do so would exceed what a consumer would be able to do in a shop.
  • Please note that you will be responsible for the costs of returning the goods to us and you must take reasonable care to ensure that we receive the goods back and that the goods are not damaged in transit. Please retain proof of postage. We request that Goods be returned to us within 7 days of cancellation.
  • We shall issue a refund within 30 days of the cancellation directly to the method of original payment.
  • Please note that the Distance Selling Regulations apply only to purchases made by consumers. Purchases made by businesses or by individuals acting on behalf of a business, trade or profession are not covered by these Regulations.

Warranties


Items Faulty on Arrival Consumers who have purchased items for their personal use and (not for Business use) need to notify us within 30 calendar days of delivery of the fault for return using the following link contact and clicking on the Enquiry Type : Faulty Product Return Request Items should be returned in their original packaging complete with all accessories and documentation. We will arrange a pre-paid shipping label for the return the items to us, Once inspected and tested as faulty we shall offer a replacement or a refund to your original method of payment Should a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage. Items Found Faulty after 30 Days Unless otherwise stated in the product description, all goods are supplied with a warranty for up to 12 months. Certain items such as batteries for will only have a 90 day warranty. Certain other products contain their own manufacturers warranty, which may vary between manufacturers. Should you discover the goods are faulty, please inform us via our website: contact us and clicking on the Enquiry Type : Faulty Product Return Request We shall then send you the appropriate method of handling the faulty goods by either asking for the items to be returned back to us or in some circumstances, the return may be handled by the manufacturer or their authorized repair centre. Should you return any goods which upon inspection are not faulty, or have been subject to willful damage or accident or negligence by you, we may charge you for any delivery charges together with our expenses. We request that Goods be returned to us within 7 days of our Returns confirmation. We will then ensure that we deal with the return as quickly as practical.

Force majeure


We shall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if and to the extent that the failure or delay is caused by circumstances beyond our control.

Limitation of liability


We shall not be liable to you for any loss or damage: where there is no breach of a legal duty owed to you by us or by our employees or agents or where such loss or damage is not reasonably foreseeable to us when we accept your order and to the extent that any increase in loss or damage results from breach by you of any term of the contract. Our maximum liability to you under the contract shall be the value of the goods that you ordered Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any other liability that we are not permitted by law to exclude or (as the case may be) limit These terms and conditions do not affect your statutory rights.